Terms and Conditions of A3 Taxis

All business conducted between clients and A3 Taxis is subject to the terms and conditions outlined herein. By placing an order through our website, phone, or email, you confirm that you agree to these terms and conditions.

By making a booking, you also confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.

We reserve the right to revise these terms at any time by updating this page without prior notice. You are bound by any such revisions and should periodically review this page to stay informed of the current terms.

Liability and Responsibilities

A3 Taxis will not be held responsible for passengers missing their flights, trains, or cruise departures due to unforeseen circumstances beyond our control. These may include, but are not limited to, traffic congestion, adverse weather conditions, road closures, or accidents.

We strongly advise all passengers to have adequate travel insurance to cover any unexpected disruptions.

Passengers should book their taxi transfers at least 24 hours in advance, as last-minute bookings are subject to fleet availability. If a last-minute request is received and we cannot provide service due to the unavailability of vehicles, we will cancel the booking and issue a full refund if payment was made in advance. If you need a taxi within the next 24 hours, please call our office to confirm vehicle availability before booking online.

No refund will be issued to passengers who fail to wait for their assigned driver and opt for alternative transportation.

All pickup times must be scheduled according to UK time zone, not the departure airport's local time.

In case of significant flight delays, passengers must notify us or the assigned driver as soon as possible.

Luggage Policy

Standard luggage allowance per passenger includes:

• One suitcase (80 x 45 x 25 cm, 15–20 kg) and/or
• One piece of hand luggage (55 x 40 x 20 cm, 6–8 kg).

Passengers carrying oversized or excessive luggage must request a suitable vehicle at the time of booking. The driver reserves the right to refuse excess luggage if it compromises the safety of the journey.

Payment and Pricing Policy

• Online fares are calculated based on distance, travel time, number of passengers, and the type of vehicle selected.
• Fares may increase if the journey time is extended due to traffic conditions, weather, or detours.
• Online fares are valid only for trips that start or end in Norwich-Norfolk. If both pickup and drop-off locations are outside this area, an additional idle mileage fee will apply.
• A surcharge will apply on match days, event days, festivals, bank holidays, and during peak seasons such as Christmas, Easter, and New Year’s Eve.

Holiday Surcharge Policy

A 50% surcharge applies to bookings made for the following dates and times:
• December 24th, 18:00 – December 26th, 23:59
• December 31st, 18:00 – January 1st, 23:59
Additional days may also be subject to surcharges. Passengers will be informed at the time of booking.

Card Payment Charges

• Payments made via card in the taxi are free of extra charges for UK and EEA (European Economic Area) cards.
• A 5% surcharge applies to payments made with non-European and corporate cards.

Booking and Amendment Policy

• Changes made more than 12 hours before pickup → No amendment fee.
• Changes made between 6 and 12 hours before pickup → 20% amendment fee.
• Changes within 6 hours of pickup → Not permitted once a driver and vehicle have
been assigned. Amendments must be made via phone or email only. Please do not make changes directly with the driver.

Waiting Time Policy

• For airport pickups, the first 60 minutes after flight landing is free of charge.
• After the first hour, waiting time is charged at £45 per hour (pro-rata).
• For non-airport pickups, 10 minutes of waiting time is included, after which a charge of £45 per hour (pro-rata) will apply.

It is the passenger’s responsibility to provide a reachable contact number. If we are unable to establish contact and the waiting time expires, the booking will be considered a no-show, and no refund will be issued.

If you experience long delays due to immigration, baggage claim, or customs, please contact us immediately. Failure to do so may result in the driver leaving, and no refund will be provided.

Cancellations and Refunds

• Cancellations made more than 48 hours before pickup → Full refund.
• Cancellations between 12 and 48 hours before pickup → 20% administrative fee applies.
• Cancellations within 12 hours of pickup → No refund.

All cancellations must be made via email only. No refund will be given for no-shows.

Additional Services

Check-In Assistance (£35)

For an additional fee, the driver can escort the passenger from the parking area to the departure lounge. This service is ideal for:

• First-time travelers
• Passengers with extra luggage
• Elderly passengers or young students

Terms of Carriage

• Passengers must book airport transfers in accordance with airline check-in guidelines. We are not liable for missed flights due to insufficient travel time.
• Any additional stops or route diversions requested during the journey will incur extra charges based on distance.
• A3 Taxis is not responsible for loss or damage to luggage. Passengers must ensure their belongings are loaded and unloaded safely.
• Child seats are subject to availability. If a suitable child seat is unavailable, passengers will be notified. The driver is not responsible for fitting the seat in the vehicle.
• The driver may need to refuel during longer journeys. Any delay caused by this will not be subject to compensation.

General Terms

A3 Taxis shall not be held liable for any delays or failure to provide service due to circumstances beyond our control, including but not limited to:

• Extreme weather conditions
• Road closures, accidents, or heavy traffic
• Industrial strikes or protests
• Flight delays or cancellations
• Power failures affecting dispatch systems

We are not responsible for any loss of business, income, or consequential damages arising from delays or service disruptions.

All services are subject to the laws of England & Wales, and any disputes shall be resolved in the courts of England & Wales.

Account Customers

• Invoices must be paid within 10 working days of issuance.
• A3 Taxis may impose a credit limit on outstanding balances at any time.
• Account numbers must be quoted for all bookings. We do not accept liability for unauthorized use of account details.
• We do not provide insurance for goods or property in transit. Customers are responsible for arranging their own insurance.

Final Notes

A3 Taxis reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will be posted on our website and take immediate effect.
For any inquiries regarding these terms, please contact us via email only.